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New Users Start Guide

Frequently Asked Questions

How long does it take to setup a new account?
Setup of your account occurs usually within 24 hours. Upon receipt of each order our sales department will process your payment and set up your account. You will then receive a welcome email containing all the important information that you will need to access your account.

Do you host foreign domains?
Yes we certainly do.

Can I use my account for commercial purposes?
Absolutely! The internet has become a very efficient way of reaching your customers, and we encourage you to utilize this to your advantage.

What kind of technical support is available?
We offer our clients email support and unlimited access to our Support Area which is available 24 hours a day, 7 days a week. Phone support can be obtained through a yearly support contract or a per incident fee. Please contact our sales department for more details.

Is there a minimum commitment period?
Yes. The minimum that you may sign up for is one month. However, you may also sign up for quarterly, bi-yearly, and yearly plans.

Can I upgrade from one plan to another? Is there a fee?
You can upgrade your plan at any time. Please contact us and we will be more than happy to help you. There is no fee to upgrade. We are just trading one hosting plan for another.

What forms of payment do you accept?
Currently we accept Visa, Mastercard, Discover, and American Express through Paypal.

I want to pay by Check or Money Order. Is that possible?
Yes, this is possible. You must pre-pay for either a 6 or 12 month plan. Your check must clear before we will process your account. Please contact us if you are interested.

Do you really offer a 15 Day Money Back Guarantee?
Yes we do. If at any time within the 15 days you aren't completely satisfied you may cancel your hosting account and receive your money back. This policy does not apply to any additional services such as shopping carts, overages, additional disk space, etc. 

Will I have unlimited access to update my pages?
Yes. You will have unlimited access to your account.

Am I be able to access my site with and without www?
Yes. You will be able to access your site with or without www. Ex.. http://www.yourdomain.com or http://yourdomain.com

Are there any restrictions on my sites content?
Yes. We will not host Adult Sites. Also, spamming and any copyright infringement issues, problems, et cetera will result in closure of your account. Please see our policies page for more details.




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